Customer Care

We've got you

We recognise that our products support good clinical practice, helping care teams create safer spaces that aid recovery. That’s why they’re designed to be intuitive in everyday use, backed by hands-on training for emergencies and comprehensive aftercare that supports you long after installation.

Our Service Level Agreement (SLA) extends that same level of care. It includes ongoing support, service visits, and regular check-ins from our dedicated Customer Care team, ensuring your systems continue to perform at their best. This proactive partnership helps maintain safety, reliability, and peace of mind for the long term.

Once onboarding is complete, your team can choose to continue with an SLA (if not already in place), which provides:

• Bi-annual service visits to keep your systems running at peak performance.

• Monthly check-ins to ensure continued stability and responsive support.

• Scalable coverage across your trust, seamlessly integrating new wards as they come online.

Protecting people through vulnerable times doesn’t end at installation, it’s a shared commitment we carry forward, together.