Customer Privacy Notice

Safehinge Primera Limited (“Safehinge Primera”) are data controllers and collect and process personal data relating their clients, contractors and their staff in order to supply doorsets and door components. Safehinge Primera is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Reference is also made to Safehinge Primera’s Data Protection Policy.

Version date: 27 August January 2025

1. Purpose and Scope

Safehinge Primera Limited (“Safehinge Primera”, “we”, “us” or “our”) is a data controller for the personal data described in this notice. 

We collect and process personal data relating to customers, prospective customers, contractors, consultants, suppliers and other individuals with whom we interact in connection with the supply of our products and services. 

We are committed to processing personal data lawfully, fairly and transparently and to meeting our obligations under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

This notice should be read alongside Safehinge Primera’s Data Protection Policy, Data Retention Policy and other applicable privacy and data protection procedures. 

2. Personal Data We Collect

Depending on your relationship with Safehinge Primera, we may collect and process: 

• your name, job title, employer and business contact details, including business address, email address and telephone number; 

• financial and transactional information where you purchase goods or services from us; 

• information relating to enquiries, quotations, orders, projects, contracts and our ongoing business relationship with you; 

• information about your interaction with our website, including information collected through cookies and similar technologies; 

• information about your interaction with emails and other digital communications that we send to you; and 

• telephone call recordings where calls are recorded for legitimate business purposes, such as staff training and quality assurance. 

We may collect personal data: 

• directly from you; 

• when you contact or correspond with us; 

• when you submit information through our website, forms or digital tools; 

• during negotiations or the delivery of goods and services; 

• from your employer or another organisation with which you are associated; 

• from publicly available business sources; and 

• where lawful and appropriate, from third-party business data or marketing providers. 

Personal data is primarily stored within Safehinge Primera’s approved IT systems. Where physical records containing personal data are required, appropriate physical security measures are applied. 

 

3. Why We Process Your Personal Data

We process personal data only where we have a lawful basis for doing so. 

Depending on the circumstances, this may include: 

3.1 Performance of a contract 

Where you are an individual, sole trader or partner who has entered into a contract with Safehinge Primera, we may process your personal data where necessary to enter into, administer or fulfil that contract. 

3.2 Legitimate interests 

We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. 

This may include processing personal data to: 

• negotiate, manage and fulfil contracts with organisations with which you are associated; 

• respond to enquiries and provide customer support; 

• manage our relationships with customers, contractors, architects, consultants, suppliers and other business contacts; 

• improve our products, services and customer experience; 

• maintain appropriate business and project records; 

• protect and develop our business; and 

• provide relevant business, product or marketing communications where permitted by law. 

3.3 Legal obligations 

We may process personal data where necessary to comply with a legal or regulatory obligation. 

3.4 Consent 

In certain circumstances, we may rely on your consent. Where consent is required, we will explain what information we wish to process and why, so that you can make an informed decision. 

Where processing is based on consent, you may withdraw that consent at any time. 

4. Marketing Communications

Where permitted by applicable law, we may use your business contact details to send you information about Safehinge Primera, our products, services and other relevant matters. 

Where consent is required for marketing communications, we will obtain it before sending those communications. 

You can opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us. 

Opting out of marketing communications will not prevent us from contacting you where necessary for another legitimate purpose, such as administering an existing contract, responding to an enquiry or providing important information about products or services you use. 

5. Who We Share Personal Data With

Personal data may be shared internally within Safehinge Primera where necessary for legitimate business purposes. This may include employees responsible for sales, marketing, customer service, finance, operations, product management, project delivery and other relevant functions. 

Where appropriate, information may also be shared with other companies within our group. 

We may share personal data with third parties where necessary, including: 

• contractors, subcontractors, architects, consultants and other parties involved in delivering our products and services; 

• IT, hosting, cloud storage and software providers; 

• email and communications service providers; 

• banking, payment and invoicing providers; 

• professional advisers; 

• other service providers processing personal data on our behalf; 

• regulatory, governmental or law-enforcement bodies where required by law; and 

• relevant parties in connection with a potential or actual sale, restructuring or transfer of some or all of our business. 

Where third parties process personal data on our behalf, appropriate contractual and data protection arrangements are put in place. 

We do not sell your personal data to third parties. 

6. International Data Transfers

Some of our service providers, systems or group operations may involve personal data being accessed, processed or stored outside the United Kingdom. 

Where personal data is transferred internationally, Safehinge Primera will ensure that appropriate safeguards are in place as required by applicable data protection legislation. 

7. How We Protect Personal Data

Safehinge Primera takes the security of personal data seriously. 

We maintain appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access. 

Access to personal data is restricted to employees and authorised third parties who require it for legitimate business purposes. 

Where third parties process personal data on our behalf, they are required to: 

• process personal data only in accordance with our documented instructions; 

• maintain appropriate confidentiality; 

• implement appropriate technical and organisational security measures; and 

• not use personal data for their own purposes unless independently permitted by law. 

8. How Long We Keep Personal Data

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal, regulatory, contractual and legitimate business requirements. 

Where you have entered into a contract with Safehinge Primera, relevant personal data may be retained for the duration of the contract and for an appropriate period afterwards. 

Where no contract exists, personal data will be retained only for as long as necessary for the relevant processing purpose. 

Specific retention periods are defined within Safehinge Primera’s Data Retention Policy. 

9. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, you may have the right to: 

• request access to the personal data we hold about you; 

• request correction of inaccurate or incomplete personal data; 

• request deletion of your personal data in certain circumstances; 

• request restriction of the processing of your personal data; 

• object to processing based on our legitimate interests; 

• object to direct marketing; 

• request transfer of your personal data where the right to data portability applies; 

• withdraw consent where processing is based on consent; and 

• exercise rights relating to automated decision-making and profiling, where applicable. 

These rights are subject to certain legal conditions and exemptions. 

Further information is available within Safehinge Primera’s Data Protection Policy and Data Subject Rights Procedure. 

10. Exercising Your Rights or Raising a Concern

If you wish to exercise a data protection right, have a question about this notice or are concerned about how we process your personal data, please contact: 

Safehinge Primera Limited 

Email: info@safehingeprimera.com 

Please include sufficient information for us to understand and respond to your request. 

You also have the right to raise a complaint with the UK supervisory authority: 

Information Commissioner’s Office (ICO) 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Telephone: 0303 123 1113 

Website: www.ico.org.uk 

We would welcome the opportunity to address any concerns directly before you contact the ICO. 

 

11. What Happens if You Do Not Provide Personal Data?

Where personal data is necessary to enter into or perform a contract, respond to an enquiry or provide products or services, failure to provide the required information may prevent us from carrying out those activities. 

Where providing personal data is optional, we will make this clear where appropriate. 

12. Cookies and Website Technologies

Our website uses cookies and similar technologies for purposes including maintaining website functionality, understanding how visitors use the website and, where permitted, improving and personalising their experience. 

Cookies are small data files stored on your device when you visit a website. 

Depending on the cookies used, they may help us to: 

• ensure the website functions correctly; 

• remember preferences; 

• understand website usage and performance; 

• measure engagement with website content; and 

• improve our website and digital services. 

Where required by law, non-essential cookies will only be used with your consent. 

You can manage your cookie preferences through the options provided on our website and through your browser settings. 

Further information about the cookies and similar technologies we use, their purposes and applicable retention periods is available in our Cookie Policy. 

13. Changes to This Privacy Notice

Safehinge Primera may update this Privacy Notice periodically to reflect changes in our processing activities, legal requirements, systems or business operations. 

Changes will be subject to Safehinge Primera’s document control and approval process. The current approved version will state its effective date and version number. 

 

14. Related Controlled Documents

This notice should be read, where applicable, alongside: 

• Data Protection Policy; 

• Data Subject Rights Procedure; 

• Data Retention Policy; 

• Cookie Policy; 

• Information Security Policy; and 

• any other applicable Safehinge Primera data protection or information governance procedures.