When Time Matters Most | Stories by the people of Safehinge Primera
The experiences that shape why we care.
Behind every product and every decision are people whose own experiences have shaped their understanding of vulnerability, recovery, resilience, and hope.
“If the work we do gives someone that extra time, then everything we do is worth it.”
When Time Matters Most
Is a storytelling series that explores the personal journeys of the people behind Safehinge Primera. Through honest conversations and lived experiences, these stories reveal why creating safer environments matters and how human experiences continue to inspire our mission to protect life, preserve dignity, and inspire hope.
Before you watch
These stories include personal experiences of mental health struggles, suicidal thoughts, suicide, loss, and recovery. Some viewers may find aspects of these conversations difficult or emotional.
They are shared with honesty, compassion, and hope. Please take care while watching and engage at a pace that feels right for you.
Dan's Story
You Never Really Know What Someone Is Carrying
Ten years ago, Dan lost one of his closest friends to suicide.
In this deeply personal story, Dan reflects on the loss that shaped him and the lesson he carries with him since. We never truly know what someone else is going through. Behind every smile, every conversation, and every ordinary day, there may be a struggle we cannot see.
Watch Dan’s story about grief, empathy, and why we should take the time to truly see someone.
Watch the next story here on July 2nd
Birte's Story
She Brought Me Back Into the Room
There are moments in life when one person can change everything.
In her story, she reflects on a time when she felt disconnected from the world around her and the human connection that helped her find her way back. It’s a story about being seen, being heard, and the extraordinary impact someone can have when things feel impossible.
Watch Birte’s story and discover why hope often begins with powerful human connection.
Lauren's Story
They Bought Me Time
Sometimes the most important gift is time.
Time to breathe. Time to heal. Time to find a way forward.
In this moving story, Lauren shares a deeply personal experience that changed the course of her life. She reflects on the people who stood beside her when she needed them most and how the space they created gave her the opportunity to keep going.
Watch Lauren’s story about hope, resilience, and the life-changing impact of being given time when it matters most.
Chris' Story
Your Door Saved My Son’s Life
For Chris, Safehinge Primera’s mission became deeply personal.
In this powerful story told by his colleague Andrew, he reflects on a mental health crisis that affected his own family and the profound difference that intervention can make when someone is at their most vulnerable.
At its heart, this is a story about love, gratitude, and the people who help protect life.
Watch Chris’s story and discover why some moments stay with us forever.
Elgar's Story
It Was Her 13th Birthday
For Elgar, one birthday opened his eyes to mental health struggles.
In this heartfelt story, he reflects on family, perspective, and the time we often take for granted until life reminds us how precious it is. It is a story about love, gratitude, and why protecting the opportunity for tomorrow matters so much.
Watch Elgar’s story and discover how one moment can change the way you see everything.
Support is always available
If you have been impacted by any of the stories shared here, there is help available at the resources below.
Discussions around suicide, self harm and patient safety can be difficult for professionals as well as service users and families. Please seek support from your organisation’s wellbeing services, occupational health team, or the resources below if needed.
If you are looking to learn more about the Safehinge Primera stories, what we do or if you’d like to join the team, give us a shout!