WITH YOU EVERY STEP OF THE WAY

We recognise that our products exist to assist good clinical practices that facilitate recovery. That’s why we ensure they’re not just easy to operate but that we provide thorough training for use in emergencies and a comprehensive aftercare package to support you every step.

Our Door Care Package covers you from your first conversation with us to ongoing maintenance post-installation - now available with a unique 5-year Robustness Guarantee that provides peace of mind through a firm contractual commitment.

 

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With our Door Care Package, you can choose from three cover levels: Pay-as-you-go, Gold, and Platinum. Each is designed to suit your organisation's specific needs and ensure excellent value for money. Plans include a wide range of support options like training, live software monitoring,  technical support, and lots more.

The Door Care Package is only available for doorsets installed directly by our engineering team. However, some of the support included on this page is available for other products (extra charges may apply).

Explore our plan options below and find the right one for you.




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5-YEAR ROBUSTNESS GUARANTEE


Our recent research in collaboration with NHS trusts has shown that broken bedroom doors in Mental Health and associated disruptions can cost NHS £63.4m a year.

Following that discovery, we've decided to introduce two simple assurances that address this issue:

  • We guarantee that our door will remain robust enough not to break, even under sustained service-user damage attempts, for at least five years.
  • In the unlikely event of a door breaking beyond repair, no matter the cause, we guarantee to replace the door and make that bedroom operational within 7 days.

Available now with our Platinum Door Care Package! Terms & Conditions apply.

 

 

WHAT'S INCLUDED?

Find the plan that suits your needs.
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GET IN TOUCH


At Safehinge Primera, our door is always open to discuss your needs and how we can best assist you.


If you'd just like to get in touch to discuss what cover level would best suit your organisation or have any questions about our aftercare offer, give us a call or drop us a line, we'd be happy to help. 


t: 0330 058 0988

e: info@safehingeprimera.com

 

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