“It was a clear route for our team to partner with the industry leader within the Mental Health Market.”
We are gathering valuable insights from our customers at Lloyd Worrall to explore their experience using our products and services here at Safehinge Primera. We have worked with this organisation for over eight years and, during that time, have built a strong business relationship with them.
Stuart Griffiths, Solutions Manager at Lloyd Worrall, said:” We have worked with Safehinge Primera for several years. We don’t just have faith in their products but also in their team and their technical knowledge.”
At Safehinge Primera, we encourage honest feedback. It’s vital in identifying the challenges our customers, like Lloyd Worrall, face in improving mental health spaces for patients and staff.
Who is Lloyd Worrall?
Lloyd Worrall has been trading since 1946 and is one of the largest architectural ironmongers in the UK. Their experts create specifications and support their customers from the beginning to the end of their project across various industries, including education and mental health.
We caught up with Stuart Griffiths, Solutions Manager at Lloyd Worrall, to ask him a few questions and find out what the organisation really think of us.
What Safehinge Primera products do you use in your specifications?
We use many Safehinge Primera products, which include:
- 5-Way SOS lock set
- Surehinge
- Sureclose
- Movastop
- Sureview
- High secure lock
What challenges were you trying to overcome?
We were looking for a complete offering of mental health products. Other companies did also provide this on the market. However, nothing compares to the quality and, more importantly, the certification Safehinge Primera have to evidence that their products are fit for purpose.
Why did you choose to use our product over other options?
As we said before, what sold it for us was Safehinge Primera’s product certifications. For instance, we needed to have doorsets that are fully fire tested to ensure we are doing everything we can to protect the safety of patients and staff, which you offer. Secondly, the collaboration fitted perfectly with our door offering.
How did Safehinge Primera work with you on developing a project?
Brian Trueman, Director of Sales and Marketing, and Guy, National Sales Manager, arranged an initial meeting with our team to understand our pain points and what we wanted to achieve within our individual projects.
Guy then delivered in-person product training, and in a very short period, we found the team to have built a solid and trusted relationship with them.
All the team look forward to working with Safehinge Primera to deliver another exceptional solution within our product portfolio.
Would you like to work with us? Get in touch to arrange an introductory meeting. We'd love to hear from you and see how we can work together to deliver better outcomes for our customers!
