30 June 2020

Using our values to navigate crisis and provide support

If we've learned one thing since crisis hit the UK in March this year it's that our founding purpose — to improve people's lives — is stronger than ever.  But it's our values that have helped us navigate this uncertain time.  They've helped us focus on what's important and defined new ways of working together to support our clients and our team.

There's never been a more important time to stay connected, but with our team and our clients spread across the country you can imagine the logistical challenge.  Problem solving is in our nature though, so we set to work.

Here's just some of the ways we've continued our support... 

Free remote support for our digital mental health products

Door alarm2


While access to some wards and project sites has been restricted, our support hasn't stopped.  We've been working with our clients remotely to monitor sites with our digital products - the full-door ligature alarm and our electronic access control systems. 

In some cases these products are new to staff, so technical support and training has provided confidence and reassurance.  In other sites we've highlighted maintenance alerts  and proactively reached out to our clients to resolve.   It's amazing what can be achieved in a quick video call!


Learning webinars



It's important to us to continue the conversation in the mental health community and with a number of key conferences postponed, face-to-face meetings delayed and video calls becoming the new-norm, we developed a series of live webinars and online learning tools

The series focuses on common challenges in inpatient mental health environments and provides a platform to discuss feedback and key design considerations.  Feedback from clinicians, estates teams and architects has helped us shape the content and keep the sessions engaging. Our next session; Design Considerations of Electronic Locking is now open for registration.




Wellbeing and positivity

positive planner


There's positivity to be found in amongst the adversity and as a team we are keen to highlight the positive things that continue to happen around us in our wellbeing and positivity blog.  Surrounded by overwhelming change in the world, we've been really encouraged by people's resilience and ability to pull together to help each other. 

From acts of kindness from strangers and sharing of personal coping strategies, to the heroic efforts of our NHS and keyworkers, we all have stories to share.


Team togetherness



While we've all been working from home and missing the camaraderie of the office, we haven't forgotten how vital it is to support one another.  We've competed in a virtual race across the UK from John O'Groats to Lands' end taking in our very own landmarks - the SHP Glasgow and Blackpool offices.  Zoom pub quizzes have also been on the agenda each Friday afternoon.  Let's just say we're a competitive bunch!  

Bi-weekly, we've also shared a video update created for the team, by the team.  In each video 5 of us from different areas of the business provide a brief update on how we're doing, announcing achievements, and sharing project news.  We've found it a great way to keep our incredible team spirit alive.


We'd love to hear how you've been adapting and finding new ways to work together.